Application Maintenance Services (AMS) at Lincsoftech not just manage and optimize the application but also ensures a quick return of investments (ROI).

To reduce the downtime, volatility and optimize we work with you to understand your business, applications and domain. We ensure you an easy maintainability of your application portfolio and help you focus on strategic initiatives by minimizing time on routine activities.

Our Offerings:

We offer following comprehensive support services in ERP and Custom development applications: -    Support for L2 and L3 issues -    Functional (Domain) Support -    Functional & Technical Enhancements Support -    Batch Job-Monitoring & Resolution -    Data base support and monitoring -    Routine/Periodic Maintenance activity Support -    Change Management Support -    Managed Application Services and 24X7 Support -    Post Production Support -    Legacy Application Modernization -    Technical Help Desk Support -    Code Reviews -    Testing Support

Knowledge Acquisition where in our support team will acquire knowledge, technical documents/process documents from the incumbents.

Support Phase which starts with secondary support where in our technical support team will start giving secondary support after the required Knowledge Acquisition; the incumbent team will continue to give the primary support. Once our team is confident of handling issues and SLAs (Service Level Agreements) independently will move to Primary Support and the current incumbent team will take on the secondary support.

Stable Phase is where in our team will optimize and consolidate the issues with clearly defined process by adhering to the agreed SLAs (Service Level Agreements).

Business Improvements is the last phase of our methodology where in we see that our customers are benefited to the fullest extent with continuous improvements.  

Benefits:

-    Decrease Total Cost of Ownership (TCO)
-    Brings best of Breed Technology Solutions
-    Cost cuts on maintenance spent
-    Bandwidth to focus on strategic issues
-    Predictable Service Levels
-    Reduced Risks for business continuity
-    Continuous improvements and quality services
-    Improved application stability